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NEWBVILLE: Buy Sell WOW Accounts, World Of Warcraft, FFXI Accounts
Frequently Asked Questions SUPPORT

What is your customer support e-mail address?

GENERAL

What does our company offer
Where is your company based?
Are you located in Asia like the rest of the companies?
Our devotion and guarantee to customers

PURCHASING

How long will it take before I receive my account after I order?
Explain how deliveries can happen within 2 minutes?

Our 100% Guarantee and Insurance Policy?
How Can You Offer This?
Is purchasing accounts safe?
I thought purchasing accounts was illegal?
I still want more protection on my account?

Do I receive the Secret Question Answer with my account purchase?

Do I get information such as email, first and last name, registration codes, etc. after I order?
I need more information about an account, how do I get this information?
What should I do once I have received the account details?

Can I transfer the account I purchased?
Can I transfer a character I purchase to another server?
Can I get the required information to transfer?

SELLING

How do I sell my account?
How do you send payments?
If I email you a description of my account will I get a better price than the one from a webpage submission?
Do you guys offer a list option?
Do you guys offer a consignment option?

TRADE

Why should you trade to us?
How do I trade in my account?
Can I use more then one coupon?

REFUND

What is your cancellation and refund policy?

PAYMENT

What payment methods do you guys take?

VERIFICATION

What is verification?
How long does a verification call usually take?
How long does it take to get verified?
I do not want to wait for my verification call?
I failed verification, now what do I do?

GIFT CERTIFICATE

How To Use A Gift Certificate
Technical Problems With Gift Certificate
Combine Your Gift Certificates Into One




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Customer Support
Question: What is your customer support e-mail address?
Answer: Click Here

General
Question: What does our company offer? Answer: Our company offers the largest selection of MMO Accounts. Our company specializes in the buying, trading, and selling of MMO Accounts.

Question: Where is your company based?
Answer: We are 100% American owned, and 100% operated in the US. Our company has been in this business since the launch of EverQuest 1 back in 1999, and recently launched our retail websites. The advantage of dealing with an American company comes down to the quality of the merchandise you purchase as we have the advantage of actual american IP addresses rather than foreign companies who have to VPN in which the game developers detech proxies while connecting to the game which causes suspensions/bans.

Question: Are you located in Asia (China)?
Answer: No. All operations are 100% located in the United States. Take the proof test. The best way to tell if someone is located in the US is by asking live support simple commonly known questions such as how many states there are, or what state is Houston in? (Don't keep asking too many questions for our support =) ) We highly recommend that if you do order a service from any site, test them out in chat first before you buy. We are one of the very few sites in this industry that are solely based in a first world country with no outsourcing done in any other country.

Question: Our devotion and guarantee to customers.
Answer: We are in a league of our own, and if you can find another company that tops ours overall with safety and proper operations, we will win you as a customer by offering you a free account. There is no company that can offer 100% ban free, a 100% guarantee, and 100% made by our company accounts. Buying from anyone else may lead to you being scammed or your account could potentially be banned.


PURCHASING
Question: How long will it take before I receive my account after I order?
Answer: Orders can take anywhere between 2 minutes to 48 hours to deliver. 95% of deliveries occur within 60 minutes after your order. The entire process comes down to verification. When you place an order, go to live chat, and ask to get verified. Old customers do not need to be verified, so they will process your order as soon as you come to live chat. If they do verify your order, they will give you a phone call using your billing information only. After verification has been done, they will process your order, and within 30 seconds an email will be sent to you with all the information to access your account. If you do not receive your account after verification, it could be for the following reasons below 1. Your information has been sent to your SPAM folder. 2. Your email server is delaying the email, and it could take up to a few hours for it to be delivered. 3. The automated email never reached your email. 4. There maybe an issue with your order, and we need to fix it before we deliver it. Sometimes, orders can be delayed as the system or game maybe down, or there may have been an error when we check your account. Even under those circumstances, we make sure that we try to deliver your account within 24 hours.

Question: Explain how deliveries can happen within 2 minutes?
Answer: Deliveries can occur within seconds after you order if you come to live chat to be verified. The reason we can do this is because we have an auto delivery system, so once you are verified, you will receive your account information via email.

Question: Our 100% Guarantee and Insurance Policy?
Answer: Everytime you order an account through us, you are covered by our below policy. Our policy covers accounts recalled, disabled accounts, misprofiled accounts, and other issues that may occur. This means that whatever happens, if something does occur to your account as a direct result from a mistake on our end, you are insured to receive a brand new account upgrade at no additional cost. As long as you take care of your account, you are guaranteed lifetime.

Question: How Can You Offer This?
Answer: Unlike any company on the internet, most of the accounts on our website are built directly inside our company. We also transfer most accounts to different accounts thus protecting any type of issue with the original owner.

Question: Is purchasing accounts safe?
Answer: Yes. All accounts come 100% safe free guarantee. This means if something does happen to your account, you are covered by our guarantee and insurance policy.

Question: I thought purchasing accounts was illegal?
Virtual trade or real-money trade (RMT) has been taking place for years. There is some controversy as various game publishers don't condone virtual trade while other game publishers actively encourage trade. While we acknowledge and respect the ownership rights of game publishers and developers, we believe gamers have the right to trade with one another. With this said, no law today prohibits online virtual account trading.

Question: I still want more protection on my account?
Answer: If you want the most protection for your account, you can always transfer the character to a brand new account. Most WOW accounts we can provide you with the information required to transfer your character. We will give you a step by step guide on how to safely transfer your account with all the information required to successfully do a safe transfer.

Question: Do I get the Secret Question Answer with my account purchase? Do I get information such as email, first and last name, registration codes, etc. after I order?
Answer: Yes. Upon requesting via email, we provide customers with all the information needed. Some customers may have to wait for 30 days after purchase for security purposes, but this is only for new customers who have first time orders with us.

Question: I need more information about an account, how do I get this information?
Answer: We only provide the information needed in the description because we want to protect our buyers and sellers. If we provide to much information, the game developers may flag the account which could damage your account after purchase. All the information provided in the profile is what we can provide normally because the account is inactive.

Question: What should I do once I have received the account details?
Answer: Once you have completed an account purchase the login and password information will be sent immediately. The email address attached to the account will be available for alteration thirty days after the purchase, to ensure quality assurance. To complete the email change after the waiting period, visit our live help and our customer service agents will assist you.

Question: Can I transfer the account I purchased?
Answer: Yes. If the account is marked transferrable, the character can be transferred server to server, or account to account. Most accounts listed on the site have already been transferred to a new account.

Question: Can I transfer a character I purchase to another server?
Answer: Sometimes. It largely depends on the game, but it is possible to transfer characters between servers in games such as Eve Online, EverQuest, Final Fantasy 11, World of Warcraft and others. For world of warcraft and everquest, a character can be transferred right away if the listing says YES under the transferrable option. The process is simple, and you can transfer your account within seconds after you receive your account.

Question: Can I get the required information to transfer?
Answer: Yes. We do not provide it when you receive your account information, but if you email us back and request it, we can provide you with the information needed to transfer an account. If you wish to transfer server to server, you do not need any information, and you can transfer to another server as soon as you purchase the account.



SELLING
Question: Why should you sell to us?
Answer: We are the only registered company in the world that can offer the safest and guaranteed payment in the world. Try selling to other companies, and your account could get banned where they refuse to pay you for your account. Never rent out or loan your account to anyone as major risk is involved and can lead to bannings as they farm gold with your account.

Question: How do I sell my account?

Answer: Please select the appropriate game name on the left hand side bar and click the link that says "Sell Your Account". You will be presented with a page that asks you for general information about your account. This is an important step, filling in as much information as you can with accurate information will result in a better price and leaving things blank to move forward faster. After you have finished with this page, you will be sent an offer. The page with the offer, just fill out the information, and submit it, and you should receive your payment within a few hours. Please be patient during this process as some payments can take more then a few hours, but if you submitted your information, then we got it, and we will check your information as fast as we can.

Question: How do you send payments?

Answer: We send payments by paypal. PayPal is by far the easiest way to receive money on the internet today, and it's faster and cheaper then any other service on the planet.

Question: If I email you a description of my account will I get a better price than the one from a webpage submission?

Answer: All offers are non-negotiable and only available through a web page submission. If you feel the offer was less than you think it should be, you may resubmit your account with more detailed information and that may alter the price you are offered. Filling out each blank with the appropriate information will increase the price, please do not neglect to do this if you are looking for a higher offer, but make sure the information is accurate because if we check it and it is incorrect you stand a good chance of getting your offer denied.

Question: Do you guys offer a list option?

Answer: Yes. We plan to offer a list function very shortly where you can list your account at the price you want. A fee will be applied after your account is sold. Payments are sent by paypal.

Question: Do you guys offer a consignment option?

Answer: No. We do not offer a consignment option because it is very risky to offer such as an option as it's proven by others that your account can be disabled.



TRADE
Question: Why should you trade to us?
Answer: Trading is a simple process that has the same steps as when you are selling an account to us, the only difference is you received 50 to 200% more

Question: How do I trade in my account?
Answer: Click on the sell/trade account option on our website. Select the coupon feature instead of paypal when submitting your account. After you submit your information on the next page, we will check your account. When your account has been fully checked, a coupon code will be generated on the next page, and will automatically be sent to your email.
Question: Can I use more then one coupon?
Answer: At the moment, our system currently only supports one coupon per checkout. However if you have more than one coupon you'd like to combine, please email the accounts department with the coupon codes you'd like to combine and we will generate a new coupon code for you to use. In the future we plan to implement functionality to support more than one coupon per order.



REFUND
Question: What is your cancellation and refund policy?
Answer: Our refund policy varies depending on the type of service, or product you ordered.

Accounts That Merged Directly With Your Existing Account
If an account has been merged directly with your existing account, we cannot accept it back. The reason is due to that you have already taken the item and merged it into your name and therefore there is nothing we can do to reverse this process. 

Accounts That Have Already Been Delivered
Once an item has been delivered, we cannot accept it back. The reason is due to that once the information has been released, the possibility of a security issue later on could occur if we accept the account back. 

Accounts That Have Not Already Been Delivered
If your order is NOT in the delivery process, we can issue a refund (minus small transaction fee). However, if our team was in the process of delivering it, and you requested to cancel it, we may not be able to issue a refund due to that we need at least a 12 hour notice before we begin the delivery process. 

Accounts That Are Not As Described
If the product you receive is not in working condition or as described, please email our support within 2 days after delivery in order to be eligible to dispute a not as described account. If your product does not work or is not the described product, you will be issued a full store credit for the purchase amount, or upon approval from our support team, could be subject to a full refund. Please note, we take screenshots of the character before profiling it, ensuring that the accounts we deliver are described as is. 

All Other Accounts
If a situation is not listed above, then you could be subject to a refund pending the decision from our support agents.




PAYMENT
Question: What payment methods do you guys take?
Answer: We accept paypal, moneybookers, and direct credit cards.



VERIFICATION
Question: What is verification?
Answer: Verification is a process that makes us confirm your order with us. The reason we due to this is order to protect the individual who is paying for this merchandise as well as ourselves.
Question: How long does a verification call usually take?
Answer: We normally do not need to do verification calls as long as you follow the email we automatically send you upon completing your order.

Question: How long does it take to get verified?
Answer: Verification can take up to 2 minutes. The process is done through email in which we will give you a set of simply easy to follow directions to complete the process.
Question: I do not want to wait for my verification call?
Answer: Simple, go into live chat, and a customer service rep will take care of you on the spot. If one is not available, simply try back in a few minutes.

Question: I failed verification, now what do I do?
Answer: If your order has been canceled due to not completing the email verification we sent you, you can reorder through MoneyBookers which requires no verification.



GIFT CERTIFICATE
Question: How To Use A Gift Certificate?
Answer: If you wish to use your gift certificate, please use the code upon checking out on the shopping cart page. You are required to checkout still with either PayPal or MoneyBookers after entering your code to apply a reduced amount.

Questions: Experiencing Technical Problems With Your Gift Certificate
Answer: If you are experiencing problems with your coupon code, this maybe due to one of the following reasons. 1). You are using the gift certificate (coupon) code on the PayPal website. In order to use the gift certificate code, you must use it on the actual website where it says to enter a gift certificate code, and then apply it. 2). Your coupon may have expired. 3). Your putting a space in front of the coupon when entering it so the system cannot recognize it. 4). You are not applying 1 cent to the charge. You are required to checkout with PAYPAL with 1 cent. 5). You may need to delete your cookies or cache. 6). You may need to switch browsers. Common problems happen when you have advanced or different settings then normal internet browsers. Try using Internet Explorer or Mozilla Firefox. We also recommend Google Chrome or yes even Netscape. 7). You have already used the gift code, or it has expired. If you are still experiencing issues, we may need to recreate a new gift code for you so please forward the actual gift certificate code so we can reissue a new code to you.

Question: Combine Your Coupons
Answer: Please email technical support, and we can combine your coupons into one. You can spend your coupon/gift certificate on anything available on our site including currency if available.